To contact customer service regarding online orders please call 888-568-1655 or firstname.lastname@example.org
International customers, please call: 00-800-1603-1603
- Where can I find a store near me that carries your products?
- Can you tell me when new products or special promotions are announced?
- What is the Address Book and how do I use it?
- Are the products on the website the same as in the stores?
- I bought your product on eBay, is it authentic?
- Is my personal and credit card information safe on your website?
- What are your shipping fees?
- When will my order be shipped? When will it arrive?
- How do I know that my order has been shipped?
- What's the difference between "Order Date" and "Ship Date"?
- What countries do you ship to? What about duties?
- Do you ship to PO boxes or APO/FPO addresses?
- If I send my package as a gift, will the recipient receive the invoice?
- Will my credit card be charged immediately?
- Why should I become a registered user?
- What's the status of my order? How do I track my order?
- How do I change or cancel an order?
- Why did you call or e-mail me to verify my order?
- What are my payment options?
- Are purchases on this website really tax free?
- Is ordering over the internet secure?
- What is your return policy?
- Where do I ship my return?
- How should I ship my return?
- When will my credit card be refunded?
Searching for a store near you that sells our products is easy, just go to our store locator page.
Yes. Simply use the 'subscribe' field at the footer of the Oliver Peoples website to register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order, that information will be filled in automatically. Registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Go here for more information.
Selection on our website will vary from Oliver Peoples boutiques or authorized accounts depending on demand. Styles not available on the website can be purchased by request via a boutique or authorized retailer. To find a retail store in your area, please visit store locator page.
Without proof of purchase, we cannot guarantee the authenticity of frames purchased from independent sellers or previous owners.
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
In the domestic US, Ground shipping is always offered complimentary. For expedited orders, there is a fee of $15.00 for 2 Day delivery and $20.00 for Next Day delivery. Please note that delivery days are business days and we do not offer Saturday or holiday delivery services.
If your order was placed prior to 11:00 am PST Monday through Friday, it will be shipped the same day or the next business day. You will receive an e-mail confirmation once your order has shipped.
Due to the high value of your purchase, we require an Adult Signature for all deliveries.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
"Order Date" and "Ship Date" are not the same. Orders placed before 11am on any given weekday will ship the same day. Orders placed after 11am will ship the following day. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
We can only ship to the United States and Canada at this time. All Canadian orders are processed within 3-5 days of submission. There is a flat freight fee of $15 per shipment to Canada via Federal Express. An additional charge for duties and taxes will be applied based on the total order amount. For returns, please submit an authorization form located here: RA Form. PLEASE NOTE: Shipping and handling fees, including taxes, are non-refundable on returns.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed.
Yes. Your credit card will be charged upon placement of the order, at which time you will receive an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.
Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order, that information will be filled in automatically. Registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.
Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
To cancel an order you recently completed, simply go to this page as soon as possible, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
We accept Visa, MasterCard and American Express.
We currently collect sales tax in California, Illinois and New York.
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
PLEASE NOTE: Purchases made online are available for refunds only; exchanges are not permitted. Returns will only be accepted by submitting this return authorization form.
In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may request a Return Authorization number within 15 days of the date you receive the package for credit to your original payment method, less any shipping charges.
Any returns sent without a Return Authorization number or postmarked after 15 days of receiving an Authorization number
will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:
- The item has been unworn
- All items including the sunglass, case and cloth are returned
- The item is free of any damage caused by the customer
- The item is returned in its original packaging
We will only refund the original shipping cost/handling fees on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Oliver Peoples is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price.
* Please note: We reserve the right to final approval on all returns
Shipping instructions will be emailed upon submitting the return authorization request.
Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.