Shipping Information

Rates & Policies offers Free Shipping on all orders within your country. Orders are usually delivered in 5 business days.
All shipments are fully insured against loss, theft or damage. We ship anywhere in the UK except Guernsey and Jersey. Orders to these addresses will be automatically cancelled. From this website we can also ship to the Isle of Man.
We do not ship orders made on this website to addresses outside your country; however, we operate in many Countries through local versions of the online store. To check whether shipment to a foreign Country is available, select the Country of destination from the link provided on the website.
Shipments to P.O. mailboxes are not possible.
Orders to these addresses will be automatically cancelled.

Responsible shipping

Responsible shipping option is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business days.

Responsible shipping option consists of either:

  1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
  2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

Supported orders: Only the products shipped directly from our warehouse in Sedico are available for Responsible Shipping.

*Some exclusions may apply.

Delivery Tracking

We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.


Remember to check the condition of your ordered goods when delivered. You can always refuse it or partially reject the delivery if you have any concerns.