RETURNS

Satisfaction Guarantee

The following does not prejudice your legal rights as a consumer.
When you make purchases at oliverpeoples.com, you can always change your mind.
You can decide to withdraw from the contract and return any product purchased on oliverpeoples.com for any reason within 45 days from receiving the shipment.
*Please note that Oliver Peoples will only accept returns on the Oliver Peoples Master & Dynamic audio products if the merchandise is unopened and sealed, due to hygiene reasons. The packaging must be undamaged and show no signs of wear*

 

Online Orders:

To request a return please visit https://www.luxotticacustomercare.com/oliverpeoples/returns and complete our online return request form and then these steps:

  1. Print out the pre-paid return label that you will receive through email within 48 hours of your request and attach to the box.
  2. Take your package to your nearest UPS location.
  3. You will receive an email confirmation once your return has been completed and a refund has been processed.
  4. Please allow up to 5 business days for the credit to show on your account.

Store Orders:

If you purchased your item at a store, you MUST return back to the place of purchase for their return process.

WARRANTY

Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Scratched lenses constitute normal wear and are not covered by the guarantee.
Please visit our Warranty website (insert link: https://customersupport.luxottica.com/wcsstore/luxottica.html) to submit a service request.
For warrantee, service, or general care inquiries on Master & Dynamic x Oliver People’s collaborative audio products please refer to Masterdynamic.com, or email support@masterdynamic.com.