FAQS

Contact us

Our customer service is available from Monday - Friday 10:00 - 18:30 (EST).

If i purchase during black friday/cyber monday, can i still return? how long do i have to do it?

Yes, this year we will extend our return period specifically for the orders purchased during Black Friday and Cyber Monday. You will have 45 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.

What are your shipping and return costs?

Shipping and return are completely free of charge;

Can i request a refund if i am not satisfied with my purchase?

Yes, you have 30 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.

How long is the warranty on oliver peoples glasses?

Luxottica guarantees its sunglasses against damage arising from material and manufacturing defects that come to light over a two-year period from the date of delivery of the goods. You must inform Luxottica of such defects within a reasonable period of time and, in any case, within two months of the date on which they are identified. Scratched lenses fall within normal wear and are not covered by the warranty, unless the item already presents such damage at the time of delivery. For further information on how to request support, check out our page HERE.

How can i request warranty support or repair for my frame?

To discover all details related to our warranty support and repair service please visit our Return and Warranties page HERE.

What is your return policy?

If you made your purchase online, you have 30 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please consider that the above information does not apply to engraved products, because these have been customised specifically for you. Customised products may, however, be returned if defects are identified upon receipt. Please see the relevant section of the Returns policy for more information HERE. If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment.

How do i know the right size for my sunglasses?

For the great majority of people, more than 90% of our customers, Standard Size offers the correct fit. For more details on how to find the right size for your sunglasses and eyeglasses, you can check out the product page.

I made a mistake in my order, can i change or cancel it?

You can cancel your order for up to one hour from the time of your purchase, by contacting our Customer Care team. To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process. If it is too late to cancel, you can still avail of our returns policy.

How do i contact the oliver peoples customer service team?

It is very easy to contact the Persol Customer Service team. You can fill out the form in the Contact us section of the website or, alternatively, call 888-485-9349, between Monday and Friday from 10 a.m. to 7 p.m.

If i send my package as a gift, will the recipient receive the invoice?

No, the recipient will only receive a packing list without prices included in the parcel.

Where can i find a store near me that sells your products?

Search for a store near you by visiting our STORE LOCATOR PAGE.

Are the products on the website the same as in the stores?

The selection on our website might vary from Oliver Peoples boutiques/stores or authorized accounts depending on demand. If you are looking for a style not available on the website we recommend you to contact one of our authorised retailers and ask for assistance there. To find a retail store in your area, please visit the STORE LOCATOR PAGE.

Can you tell me when new products or special promotions are announced?

Yes, simply CREATE AN ACCOUNT  and opt-in for our newsletter and you will be the first to know!  CREATE AN ACCOUNT now! .

Why should i create an account? what is the address book and how do i use it?

Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. CLICK HERE to create an account now. 

Is my personal and credit card information safe on your website?

Yes, we have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, CLICK HERE.

Why does the item i received look different than it does on the website?

Due to variations of computer monitors, the colours on your computer screen may appear different than the actual product. In addition, some frames are created from layers of custom acetate that results in unique and individual patterns distinctive to each finished product, which may not look identical to the frame pictured online. To learn more about how our frames are made, CLICK HERE.

Can i have a lens prescription filled through the website when i order a frame?

All of our eyewear is crafted specifically to support even the strongest prescriptions. We currently offer this service through the website. To check out all our prescription frames click HERE.

How should i ship my return?

Upon receipt of your return authorization number from our Customer Care team, pack and seal your box securely, in the original package if possible. We highly recommend you use the provided UPS return label.

What are your shipping fees?

Shipping is completely free of charge. Product is generally received 4 days from purchase date. Please note that delivery days are business days and we do not offer Saturday or holiday delivery services.

How do i know that my order has been shipped?

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.

What is the status of my order? how do i track it?

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel. If you have registered on our website before purchasing, you can also check the status and history of your orders from your account.

What countries do you ship to?

From this website we do not ship abroad; however, we operate in many Countries through local versions of the store (US, Canada, Italy, UK, France, Germany and Spain). To check whether shipment to a foreign Country is available, select the Country of destination from the link provided in all pages of the website.

Do you ship to po boxes or AFO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

Will my credit card be charged immediately?

No, your credit card will be charged upon shipment of the order, usually 1-2 days after the order creation. However, a pre-authorisation of the payment will be made at the moment of the purchase.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud check we find something suspicious regarding your order, we will call or e-mail you to verify your information.

What are my payment options?

We accept Visa, MasterCard, American Express, ApplePay, Affirm and PayPal.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.